FAQs

 

How It Works
How do I prevent my mop from leaking?

Watch this video to learn how to troubleshoot and fix a leaky Casabella Infuse Spray Mop using these easy steps:

1. Pull the bottle straight out of the mop base, do not twist or turn it.

2. Find the small white cap & screw it on tight. 

3. Unscrew the grey cap, refill the bottle & add the concentrate (if it’s empty).

4. Screw the grey cap back on.

5. Push the bottle straight back down into the mop base, without twisting, screwing or turning(this can cause leaks)

6. Watch for the burst of bubbles to confirm the bottle is fully engaged.

7. Monitor your mop by setting it in a sink, shower, or bathtub overnight.

If it’s still leaking, send us an email at hello@infuseclean.com or call us at 1.800.435.6223, we’ll make it right and have you cleaning in no time.

The sprayer isn't spraying – how do I fix it?

Watch this video to learn how to troubleshoot and fix a Casabella Infuse Mop that isn't spraying using these easy steps,

1. Double-check that the mop poles are securely in place, with the white tabs clicked through the metal hole. Otherwise, the trigger won’t work.

2. Test the spray trigger. If it doesn’t give some resistance check the poles again.

3. Lay the mop flat on the ground and pump the trigger. This will release the trapped air.

If you have tried all of the above steps and your sprayer still isn't spraying, we want to know right away. Send us an email at hello@infuseclean.com or call us at 1.800.435.6223, we’ll make it right and have you cleaning in no time.

Can I fill water above the fill line?

No, doing this can prevent the cleaning concentrate from releasing properly.

Is the Spray Mop battery powered?

No, it is battery free. Powered by you.

The cleaning concentrate cartridge is stuck – how do I get it out?

If the cartridge doesn't easily slide out use a pair of pliers or tweezers to get a better grip. 

The concentrate is not infusing – what do I do?

First step would be to screw the cap on a little tighter while pushing down to help engage the infusion process. If you hear a click, the infusion should happen! Also, another tip would be to shake it to help speed the process up.

How do I wash the mop head?

The mop head is microfiber and machine washable. We recommend washing it in cool or warm water with a mild detergent and then air drying. NEVER place microfiber in the dryer on any heat-based cycle as the heat will break down the fibers of the pad and then it will not work as intended.

What surfaces can I use Infuse on?

You can use Infuse on almost every surface in your home, but if you are iffy on a surface we always suggest testing a small portion of the surface before going all-in on it.

You can find a list of surfaces each formula is compatible with under the "Suggested Uses" section on each product page.

What temperature does the water need to be?

Infuse will work in hot, warm or cool water! Just avoid extremely cold water, as it will take longer for the infusion process to complete.

How do I get the bottle out of the spray mop?

Grab the mop pole with one hand, and use your other hand to grab the bottle and pull up to release from the mop itself. To avoid any pinching of fingers, grab right below the grey lid of the bottle itself, then pull up and the bottle will release from the mop. If the bottle is full, be careful of pulling the bottle out too fast as a small amount of liquid may come out of the valve.

How often do I need to refill my bottle?

It depends on how much you clean! No matter how fast you clean, always keep the empty cartridge in the bottle until the bottle is completely depleted. It is not recommended to infuse multiple cartridges into the same bottle without finishing the contents of the bottle, first.

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Product Info
What materials are the mop & spray bottle made of?

Made from extremely durable materials, Infuse products were designed with reusability in mind.

Spray Bottles are made from:

Head & Trigger: ABS
Nozzle: PP
Bottle: PET
Straw: PE

Spray Mops are made from:

Handle Core: ABS
Handle: TPR
Trigger: ABS
Bottle Holder: PA
Bottle Cap Cover: TPR
Internal Bottle Cap: PP
Lower Pole: Steel
Bottle: ABS
Bottle Housing: PP
Mop Head & Nozzle: PP
Metal Hook: Stainless Steel

Do you test on animals?

We don't test on animals ever. Infuse is a Leaping Bunny Certified cleaning product. To learn more about Leaping Bunny Visit www.leapingbunny.org

Are your cleaning liquids biodegradable?

Yes, the surfactants in our cleaning concentrates are biodegradable and break down quickly into non-polluting compounds.

Where are Infuse products made?

Our Cleaning Concentrates are made in USA. Our Spray Bottles, Mops, Caddy, Cloths are made in China.

Are Infuse products BPA free?

Yes, Infuse is a Prop 65 compliant cleaning system and completely free from BPA.

What is the pH scale for Infuse cleaning solutions?

The pH of each of our formulas is shown below:

  • Hardwood Floor Formula (mixed) is 6.5 - 8.0
  • Multi-surface Floor Formula (mixed) is 6.5 - 8.0
  • All Purpose Surface Cleaner (mixed) is 9.0 - 11.0
  • Bathroom Surface Cleaner (mixed) is 1.1 - 2.5
  • Glass & Window (mixed) is 6.0 - 8.0
Are your products disinfecting?

No, we don't use antibacterial agents or traditional disinfecting ingredients like bleach or ammonia.

How many ounces of cleaner does one Infuse concentrate make?

All Purpose, Glass, & Bath concentrates make 24 oz. of cleaning liquid. 

Hardwood and multi-surface floor cleaning concentrates make 26 oz. of cleaning liquid

Can I use Infuse products if I have a soy or nut allergy?

Yes, our products are formulated without any soy or nut products or by-products.

What is the difference between the hardwood and multi-surface floor cleaning formulas?

Multi-Surface Floor Cleaner: Contains a solvent (Brand Name: Eastman Omnia Solvent), which the Hardwood Floor does not. Has a slightly higher performance than the Hardwood because it must perform on a variety of floor surfaces, which are more resilient to cleaners than a sealed hardwood floor. This can also be used on Hardwood Floors.

Hardwood Floor Cleaner: Contains 5% more water in the concentrated version than the Multi-Surface Floor Cleaner does. A more gentle formula that demonstrates slightly lower performance on multi-surface type floors, as it is meant to perform mainly on sealed hardwood floors that are generally are less resilient to cleaners. This formula can be used on Multi-Surface Floors, however, the Multi-Surface Floor cleaner would likely work better on the more heavily soiled multi-surface type floors than the Hardwood Floor cleaner would.

Do Infuse products come with a warranty?

The mop is built with a limited lifetime warranty. If your mop breaks within 5 years of purchase, we will replace it. Just be sure to supply us with the proof of purchase date and email us at help@infuseclean.com

The spray bottle is built with a limited lifetime warranty. If your spray bottle breaks within 1 year of purchase, we will replace it. Just be sure to supply us with your proof of purchase date and email us at help@infuseclean.com

Microfiber refill pads or microfiber cloths are not covered under warranty. For proper use, care, and other tips and tricks, please email us at help@infuseclean.com

Infuse cleaning concentrates are not covered under warranty. If the concentrate is not releasing, email us at help@infuseclean.com for help.

Is the cleaning concentrate cartridge recyclable?

No, not at this time. Due to the size requirements of most municipal recycling facilities for all #5 plastic products. However, we are actively working on an alternative solution to reduce our environmental footprint. Sign up here to stay in the loop.

Where can I find your ingredients?

You can find a list of ingredients for each formula under the "Ingredients" section on each product page.

Can I use the spray bottle for all formulas/fragrances?

Yes, absolutely. Infuse cleaning concentrates will work in any Infuse refillable bottle.

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Order Info
How can I redeem Black Friday or Cyber Monday savings?

No need for a promo code, we want to make it easy to save. Black Friday and Cyber Monday discounts are applied automatically at checkout.

Can I get free shipping?

All orders over $34.99 and cleaning concentrate refill subscriptions are eligible for free shipping.

How do I cancel or pause my subscription?

Log in to your account, go to the account dashboard, click “My Subscriptions” in the sidebar, find the subscription you wish to cancel, then click the “View” button of the row. After being redirect to the subscription page, click “Cancel” or "Pause" in the top right corner

How do I change my refill subscription frequency?

Simply, cancel your current subscription and create a new one.

To cancel your subscription, log in to your account, go to the account dashboard, click “My Subscriptions” in the sidebar, find the subscription you wish to cancel, then click the “View” button of the row. After being redirect to the subscription page, click “Cancel” in the top right corner.

How do I change my address?

Log in to your account, go to the account dashboard, click “My Subscriptions” in the sidebar, find the subscription you wish to adjust, then click the “Edit” button of the row. After being redirect to the subscription page, click “Edit” in the top right corner, then you will be able to edit your billing/shipping information.

Can I purchase Infuse in stores?

Yes! You can find Infuse Spray Bottles, Spray Mops, Microfiber Cloths and Cleaning Concentrates all exclusively at Target stores.

How long will it take to get my order?

We typically ship 2 - 3 business days after we receive your order. Depending on where you live, you can expect to have your order delivered to you in 7 - 10 business days.

I bought Infuse at Target and need to return, should I go to the store, or can I return directly to you?

If you purchased Infuse at Target you will need to return your item directly to Target. To see Target's return policy please visit Target.com

What is your return policy?

We offer a 60-day 100% satisfaction guarantee with proof of purchase. If for any reason, you're not happy with your purchase contact us at help@infuseclean.com or 1-800-493-2205 and we'll do everything we can to make it right.

Items purchased from a retail store must be returned to the place of purchase and are subject to the retailer’s policies.

Concentrated cleaning cartridges must be unused, and in original packaging.

To learn more, visit our Shippings & Returns Page

Do you ship Internationally?

No, Infuse products are currently only available in the United States.

What will my order ship in?

Orders will be shipped in 100% recyclable cardboard.

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